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Explore Alcatraz Island and Tour San Francisco City Top Attractions in one Day Custom Trip


Note: Alcatraz tickets are sold out up to 8 weeks in advance during summer and holidays

Discover legendary Alcatraz Island, the former and famous federal penitentiary which has become one of the most iconic attractions in California. Alcatraz is part of the National Park Service and is a must-see tour destination. Explore the island, its gardens, the panoramic views of the San Francisco Bay Area, and learn about notorious Alcatraz inmates like Al Capone and The Birdman, about which famous movies were filmed (‘The Rock’ with Sean Connery and ‘Escape from Alcatraz’ with Clint Eastwood) during your tour.

This phenomenal tour package will not only take you behind the scenes at Alcatraz, but also to several San Francisco popular and secret sites and attractions within Lombard Street, Sea Cliff district, Alamo Square, Russian Hill, Telegraph Hill, and many more where larger bus tours are prohibited.

Note: Alcatraz tickets are sold out up to 8 weeks in advance during summer and holidays

San Francisco and Alcatraz Tour Description

This exciting combination tour is a truly memorable experience. It is divided into two parts; the morning discovery guided tour of San Francisco and the afternoon self-guided tour of Alcatraz Island:

San-Francisco-city-tourMorning Tour Description: Your tour guide will pick you up from your hotel in San Francisco and drive you to a number of San Francisco’s iconic sights and eclectic neighborhoods which include the Golden Gate Bridge, the Palace of Fine Arts, Golden Gate Park, Stow Lake, Haight-Ashbury, Twin Peaks, ‘Painted Ladies’ (Victorian homes) at Alamo Square, Civic Center, Downtown Union Square, Nob Hill, Chinatown, Lombard Street, Coit Tower, Legion of Honor, North Beach, Ocean Beach, Baker Beach, the Historic Presidio, Inspiration Point, Ghirardelli Square, Fisherman's Wharf and much more. Please refer to our tour itinerary below for details on each site.

This four-hour guided tour is done via a luxury SUV that can host private parties of up to 7 people. Unlike bus and other large group tours, our SUV vehicle allows unrestricted vehicle access anywhere in San Francisco. Your tour guide will stop anywhere along the way for you to take pictures or walk. Whether you are traveling with your family and kids and want to entertain the whole group, or by yourself wanting to take impressive photographs of the scenery and landscape, your tour guide knows exactly where to go.

Alcatraz-IslandAfternoon Tour Description: This inescapable adventure to the ‘The Rock,’ will give you a free afternoon to discover Alcatraz Island at your leisure. Following your exciting San Francisco City tour, your guide will take you to the Alcatraz cruise terminal, and check you in on the next ferry to Alcatraz Island. Once on the island, you can stay there for as long as you want. Your tour includes Alcatraz’s award-winning self-guided audio tour so you can follow along, or choose to discover Alcatraz without the audio tour. After exploring Alcatraz, you will return to Pier 33 for an opportunity to walk around the famous and vibrant Fisherman’s Wharf or return to your hotel on your own. Unfortunately your tour guide will not be able to accompany you to Alcatraz.

Fisherman’s Wharf is located near the Alcatraz cruise terminal and is a very popular tourist destination because of its family-friendly nature. You may want to consider staying at a hotel near Fisherman’s Wharf, which is home to sidewalk seafood vendors, shops with fun San Francisco-themed gifts and souvenirs, boutique stores filled with fashionable clothing and accessories, the Wax Museum, the Hard Rock Café, Cable Cars, Ghirardelli Square, hotels with views looking out on the bay and hundreds of seagulls. Another great activity is riding the cable cars up and down the steep hills or riding San Francisco’s historic trolleys along the Embarcadero which runs along the waterfront.

More information on the Alcatraz Island self-guided tour

The ferry will take you around the island where you will see amazing views of the Golden Gate Bridge, the Bay Bridge, Treasure Island, Angel Island, Sausalito, and San Francisco. Be sure to listen to the park rangers’ general overview of the prison while on the ride over. Your self-guided audio tour will begin once you walk up the hill of the main prison building. Not only do you hear the audio tour, but convincing background sounds that include voices of guards and prisoners and clanging of cell doors, which gives a sobering sensation of Alcatraz as a prison! The audio tour is available in 11 languages: English, Dutch, French, German, Italian, Japanese, Korean, Mandarin, Portuguese, Russian, and Spanish. Please note that Alcatraz retail price is $31 per ticket and person, we are not allowed to sell Alcatraz tickets individually without combing that with a city tour or with a trip to Muir Woods forest. If you are looking for purchasing only Alcatraz tickets; please contact Alcatraz Cruises directly.

Alcatraz-Island-walking-tourPlease note that much of Alcatraz Island is steep, so be prepared to walk uphill and downhill. The distance from the dock to the prison at the top of the island is about 1/4 mile (0.4 km) and the elevation change is 130 feet (40 meters). Take your time and enjoy the panoramic views!

Visitors with mobility needs can take advantage of the electric shuttle that runs twice an hour from the dock to the prison building. The tram cannot stop on the hill. Boarding is only allowed at the dock and the cell house on a first come, first served basis. Only those individuals with mobility or physical needs may ride the shuttle. Please note that there are no wheelchairs available for loan on Alcatraz Island. Unfortunately, our SUV tour vehicles are not equipped for wheelchair users.

ferry-Alcatraz-IslandIt is extremely hard for us to get tickets to Alcatraz Island particularly during the peak season from March to October. Because of this, we require that you reserve your tour at least 9 weeks in advance. If you book your tour less than 4-6 weeks prior to your trip to Alcatraz, please contact us so we can assist you. Space is based on availability as we cannot guarantee Alcatraz tickets until they have been delivered to us.

As with all other tour operators, Golden Horizon Travel is not allowed to sell individual tickets to Alcatraz Island without combining Alcatraz with our City Tour. If you are simply looking for individual tickets to Alcatraz, please contact

What to bring?

Have something to eat before you embark on the Alcatraz cruise and bring a couple of bottles of water

Leave enough time for the audio tour before the last cruise departs

Take a camera with you with extra memory card storage and batteries

Bring extra layers as it may get windy and cooler on the San Francisco Bay

Wear comfortable walking shoes


cell-guided-walking-tourAt Golden Horizon Travel, we offer the highest standard of customer service and go above and beyond to meet and exceed your expectations! We are a reliable, local, and innovative tour operator specializing in private and small group tours. We focus on private and small group tours because we all know how slow and inconvenient large bus tours can be. By choosing our private tours, you are choosing quality over quantity. Golden Horizon Travel is also a Better Business Bureau A+ accredited business and has been in operation since 2004. We are certified and licensed by the State of California as a Tour Operator company and we are commercially insured. Our hundreds of five-star reviews on Yelp and TripAdvisor place us at the top of all tour companies in San Francisco and as a leader of private custom tour specialists in California. You will not be disappointed with the quality of custom tours and unique travel experiences.

Our tours can be customized to best fit your travel needs whether it is the actual tour itinerary, or your departure time and location. Your personal tour guide will also suggest the right attractions and activities for families traveling with kids. Included in the package are complimentary refreshments that can include soft drinks, water bottles, or alcoholic beverages for special occasions.

Tour Itinerary

San-Francisco-city-tour  Back to Top

Pick-up9:00 - Complimentary pick-up at your hotel in Union Square, Marina District, Cow Hollow, Pacific Heights Fisherman's Wharf, North Beach, Chinatown, Financial District, Nob Hill, Mission, Castro, Haight-Ashbury, or Japantown Center.

Walking Tour of Picturesque Telegraph Hill Back to Top

telegraph-hillWe recommend the SUV tour as it has unrestricted access to all locations.
Telegraph Hill offers majestic views of the San Francisco Bay and has been used as a landmark to guide ships entering the San Francisco Bay via the Golden Gate Bridge. The famous Coit Tower stands atop Telegraph Hill and has been there since 1933. It was a gift to the city from Lillie Hitchcock Coit and built as a Federal W.P.A. project. The tower's design is reminiscent of a fire hose nozzle. The dramatic setting of scenic Telegraph Hill is featured in many famous movies including: Vertigo, Dark Passage, Out of the Past, The House on Telegraph Hill, and in Clint Eastwood's Dirty Harry Series. Families will have fun climbing up and down the steep staircases zig-zagging amongst quaint hillside houses and chattering green parrots. Check out The Wild Parrots of Telegraph Hill, a documentary on escaped feathered pets that flock together all around the neighborhood.

Alcatraz –The Legendary Rock Back to Top

bay-cruise-guidedYour tour guide will give you unlimited opportunities to take pictures while on Alcatraz Island and other sights from various angles and perspectives. All tour guides are also excellent photographers and can share their photographic expertise with you. Admire how Alcatraz Island, a lone rock, stands in the middle of the San Francisco Bay located between Angel and Treasure Islands. Millions of tourists from all over the world are drawn to visit this historic federal penitentiary. This legendary rock and former federal prison was turned into a National Park and is open daily to visitors. Consider reserving the Alcatraz and San Francisco city combo tour to make the best of your time in San Francisco.

The Fisherman's Wharf Back to Top

The Fisherman's WharfSan Francisco's Fisherman's Wharf is one of the city's most popular tourist attractions where millions of tourists and visitors from all over the world come to visit year round. It is an exciting and dynamic attraction both during the day and in the evening, with a variety of restaurants, boutiques, night clubs, seafood restaurants, bay cruises, an aquarium, Boudin Sourdough Bakery, and museums like the Musée Mécanique, among other attractions. Fisherman's Wharf offers incredible and scenic views of San Francisco Bay, Alcatraz Island, Angel Island, Sausalito, and the Golden Gate Bridge. We also offer a San Francisco and Bay Cruise combo tour if you wish to explore San Francisco Bay by boat.

Palace of Fine Arts in Marina District Back to Top

Palace of Fine ArtsThe Palace of Fine Arts reminds us of the pure classic art of Roman temples. This masterpiece of classic architecture has been here since 1915 for the Panama-Pacific Exposition and was designed by Bernard Ralph Maybeck (he was a prominent architect in the Arts and Crafts movement of the early 20th century). The dramatic setting amongst swans and seagulls brought many filmmakers from all around the world to see and feature this unique monument in many movies including The Rock. Enjoy a guided walking tour to understand the mystery behind the impressive collection of sculptures decorating the Palace of Fine Arts.

The Golden Gate Bridge: The Gate to the Golden State Back to Top

Golden GateThe bridge is widely considered to be the most beautiful architectural achievement because of its challenging and giant structure. This iconic monument became a Modern Wonder of the World. The Golden Gate Bridge is a suspension bridge spanning the Golden Gate, the opening of the San Francisco Bay into the Pacific Ocean. It was the longest suspension bridge span in the world when it was completed in 1937. It has become one of the most internationally recognized symbols of California and U.S.A.

Pacific Heights – Elegance and Extravagance Back to Top

Pacific HeightsPacific Heights is a very elegant and sophisticated district and considered to be one of the most expensive residential real estate sectors in the U.S. Pacific Heights is located in one of the most scenic hills in California. It is home to gorgeous mansions where wealthy people and celebrities live including Larry Ellison, Diane Feinstein, and Nancy Pelosi. Our tour guide will drive you by some famous homes and sites where famous movies were filmed including Mrs. Doubtfire. You will also enjoy a guided walking tour in this elegant neighborhood with its stunning vista point overlooking San Francisco Bay.

Legion of Honor Back to Top

LegionLegion of Honor History: The California Palace of the Legion of Honor is one of San Francisco's fine arts museums, perched atop the cliffs of the Land’s End neighborhood located between Baker Beach and Ocean Beach. It is a replica of the Palais de la Legion d'Honneur in Paris, and was completed in 1924 as a memorial to the Californian soldiers who died in WWI. The museum contains a representative collection of European art and sculpture, and the largest portion is French including ‘The Thinker’ of Rodin and Joan of Arc.

Lands End:Land’s End is San Francisco's wildest and rockiest coast, a place strewn with shipwrecks and rife with landslides. Our full-day San Francisco tour allows you to hike with our tour guide to breathtaking Eagle Point. This is the best photo stop of San Francisco Golden Gate Bridge, the Presidio, Bonita Lighthouse, and Baker Beach.

Sea CliffSea Cliff: The Sea Cliff district is an elegant and upscale neighborhood where some of the city's most notable residents live. It offers spectacular views of the Pacific Ocean, the Golden Gate Bridge, China Beach, and Baker Beach. Some of the neighborhood's famous residents (past and present) include Jefferson Airplane (guitarist), Paul Kantner, Robin Williams (actor), Sharon Stone (actress), Cheech Marin (actor), Donald Fisher (founder of Gap), and Metallica guitarist Kirk Hammett.

Golden Gate ParkBack to Top

The Golden GateHistory: In 1870, William H. Hall - a civil engineer, assisted by John McLaren, started laying out the actual Golden Gate Park project inspired by Frederick Law Olmsted, the creator of the Central Park in New York. It was a considerable challenge for them to convert large sand dunes into a green park. Mr. Hall succeeded and created a hilly British-style park with a landscape filled with lakes, meadows, ridges, and winding roads. The Park consists of 1,017 acres configured in a rectangle shape and similar in structure to (and about 20% larger than) New York City’s Central Park. It is over three miles (5 km) along east to west, and about half a mile north to south. With 13 million visitors annually, Golden Gate Park is the third most visited city park in the United States after Central Park in New York City and Lincoln Park in Chicago.

Some of the most popular attractions within Golden Gate Park are the Conservatory of Flowers, the De Young Museum, the Japanese Tea Garden, Queen Wilhelmina Windmill and Dutch Garden, Buffalo Paddock, the Rose Garden, the Steinhart Aquarium at California Academy of Sciences, the Arboretum, Golden Gate Archery Range, the Polo Fields, and the Beach Chalet Brewery and Restaurant.

The Golden Gate The North Windmill in the Golden Gate Park: This windmill, which was built in 1903, was a gift from Queen Wilhelmina of the Netherlands; it was used to pump water throughout the park. The blades seen here were covered with canvas sails. This windmill is located by Ocean Beach, at the very end of the park.

The Conservatory of Flowers is a beautiful Victorian-style greenhouse, which was built in 1876 and is made up of traditional wood and glass panes and modeled after the Palm House at the Kew Gardens in London. It houses a collection of tropical plants and flowers.

The Japanese Tea GardenBack to Top

Tea-GardenThis Japanese Tea Garden is the oldest public Japanese garden in the United States and was built as part of a sprawling World's Fair, the California Midwinter International Exposition of 1894. After the conclusion of the World's Fair, Makoto Hagiwara, a Japanese immigrant and gardener, approached John McLaren with the idea of converting the temporary exhibit into a permanent park. The historic and exotic Japanese Tea Garden provides the best ambiance and setting for a relaxing day away from the city. Enjoy a peaceful walk through an amazing collection of trees and flowers passing through green paths linked by wooden bridges. You can also enjoy a Japanese herbal tea at the old tea house.

Note: This stop at the Japanese tea garden is optional and tickets are not included

Japantown- The "Little Osaka".Back to Top

Japan TownJapantown was built in the 19th and early 20th century when Japanese immigrants began moving into the area following the 1906 Earthquake. By World War II, the neighborhood was one of the largest enclaves of Japanese people outside of Japan, as it took an appearance similar to the Ginza district in Tokyo. After the Japanese attack on Pearl Harbor, the Japanese were forced to move out. In 1957, San Francisco entered in a Sister City relationship with the city of Osaka and called San Francisco Japantown ‘Little Osaka.’ Today, Japantown offers an amazing number of traditional restaurants, sushi bars, and karaoke lounges. Experience the Japanese customs and tradition that has made this landmark of San Francisco such a memorable one for more than 100 years. Join us on our private night tours to explore the nightlife of Japantown.

Please note: This is optional due to the limited amount of time we have, as it can be difficult to cover all sites in just four hours! We highly recommend signing up for the full day tour instead! We typically choose not to include this attraction unless it is during a night tour.

Grace Cathedral - Nob HillBack to Top

Grace CathedralGrace Cathedral is located atop Nob Hill in San Francisco. It is a Neo-Gothic style Cathedral built after the French ‘Cathédrale Notre-Dame de Chartres.’ You can see stained glass, the indoor and outdoor labyrinth, and twin towers. Grace Cathedral was founded in 1849 during the California Gold Rush and was rebuilt after the 1906 earthquake.

Lombard Street: San Francisco's Crookedest StreetBack to Top

Lombard StreetLombard Street was laid out in the 1920s and is the most photographed site after the Golden Gate Bridge and Alcatraz. Known as the ‘Crookedest Street’ in San Francisco, this particular section of Lombard Street is paved with bricks, and large vans and buses are prohibited from driving on this road. Our 4x4 SUVs have full access to drive on San Francisco’s Crookedest Street.

North Beach and Washington SquareBack to Top

North BeachNorth Beach is a dynamic and eclectic neighborhood also known as ‘Little Italy.’ North Beach is a popular destination for locals and visitors because of its vibrant nightlife, coffee shops, nightclubs, famous jazz clubs, local Italian restaurants, and boutiques. It is located along Columbus Street, just a few blocks away from the Transamerica Pyramid – which is the tallest and most recognizable skyscraper in the San Francisco skyline. North Beach is also famous for the St. Paul and St. Peter churches, which are situated in the heart of Washington Square.

Coit Tower and Telegraph HillBack to Top

Coit TowerCoit Tower stands atop Telegraph Hill offering scenic views of the San Francisco Bay Area, bridges and islands. Coit Tower was built in 1933 and was sponsored by the eccentric Lillie Hitchcock Coit. She inherently believed in San Francisco’s renaissance and was committed to maintaining its beauty and outstanding architecture. She also admired and supported San Francisco's firefighters, which might explain why Coit Tower’s architectural design is reminiscent of a fire hose nozzle. Our guide will take you on walking tour in and out of Coit Tower to admire its mural painting and take advantage of the spectacular views of San Francisco Bay from this stunning overlook.

The Union Square: The Heart of San FranciscoBack to Top

Union SquareUnion Square is the heart of San Francisco and considered a paradise for shoppers. Union Square is a plaza of 2.6 acres (11,000 m2) bordered by Geary, Powell, Post, and Stockton Streets in downtown San Francisco. ‘Union Square’ refers to the central shopping, hotels, cultural center, and theater district that surrounds the plaza. This beautiful space got its name because it was once used for rallies and support for the Union Army during the Civil War. Today, this one-block plaza and nearby area is home to one of the largest collections of department stores, upscale boutiques, tourist trinket shops, art galleries, and saloons in California, which continues to make Union Square a major tourist draw and a vital, cosmopolitan place in downtown San Francisco and one of the world's premier shopping districts.

Chinatown: The largest Chinatown outside of ChinaBack to Top

ChinatownSan Francisco's Chinatown is the oldest and largest Chinatown in North America. It is home to the largest Asian community outside of Asia. San Francisco Chinatown is the best tourist attraction for curious tourists who want to explore a unique neighborhood. San Francisco's Chinatown is located between Nob Hill, North Beach, and Union Square. We also offer walking guided tours in Chinatown and North Beach (including lunch).

The Ferry Building and the EmbarcaderoBack to Top

Ferry BuildingThe Ferry Building stands in the heart of the Embarcadero and offers spectacular views of the San Francisco Bay. It is a terminal for ferries and home to an upscale gourmet Farmers Market Place. The Ferry Building Bell Tower and its old clock tower contribute to San Francisco’s Mediterranean ambiance. Architecturally, the clock tower was modeled after the 12th century Giralda bell tower of Seville, Spain. During the day, on every full and half-hour, the clock bell chimes portions of the Westminster Quarters. The chimes are a recording and play through several sets of very large speakers in the tower and are not connected to the tower clock mechanism.

The San Francisco-Oakland Bay Bridge and Treasure IslandBack to Top

Francisco-OaklandThe San Francisco–Oakland Bay Bridge is a pair of bridges spanning the San Francisco Bay. The east and west spans are both double-decker bridges and meet in Yerba Buena Island. The toll bridge was actually conceived as early as the Gold Rush days, but construction did not begin until 1933. The Bay Bridge opened for traffic on the 12th of November, 1936, six months before the construction of the Golden Gate Bridge. It originally carried automobile traffic on its upper deck, and trucks and trains on the lower deck, but after the closure of the streetcar Key System, the lower deck was converted to road traffic as well.

The City Hall – The Civic CenterBack to Top

City HallCity Hall of San Francisco is the heart of the vibrating Civic Center. The structure reminds us of the European Beaux-Arts and classic architectural style. Its baroque dome is the Fifth Largest Dome in the World and is 14 inches higher than the United States Capitol. The Rotunda is a spectacular space and the upper levels are public and wheelchair accessible. Opposite the Grand Staircase, on the second floor, is the office of the Mayor. Bronze busts of former Mayor George Moscone and his successor, Dianne Feinstein, stand nearby as tacit reminders of the Moscone and Harvey Milk assassination. San Francisco’s beautiful City Hall has been featured in many famous movies including ‘The Rock,’ ‘Dirty Harry,’ and ‘James Bond 007.’ Joe DiMaggio (age 39) and Marilyn Monroe (age 27) married at San Francisco City Hall on January 14, 1954. For a moment in time, they lived in a house in the Marina District located at 2150 Beach Street.

Alamo Square Park and the ‘Painted Ladies’ Back to Top

Alamo SquareAlamo Square is a residential neighborhood and park located in the Western Addition of San Francisco. Alamo Square Park consists of four city blocks at the top of a hill overlooking much of San Francisco with a number of large and architecturally distinctive Victorian mansions along the perimeter including a row of Victorian houses facing the park on Steiner Street, known as the ‘Painted Ladies’. They are often shown in the foreground of panoramic pictures of the city's downtown area. A number of movies, television shows, and commercials have been filmed in or around Alamo Square including the TV series ‘Full House.’

Twin Peaks and Sutro Tower Back to Top

Twin PeaksTwin Peaks are two hills standing on the highest elevation of San Francisco (after Mount Davidson). They offer sweeping and unique views of the San Francisco Bay Area and the Pacific Ocean. Sutro Tower stands atop Twin Peaks and provides television and radio transmission. This wonderful stop allows you to understand the layout of our city inside the Golden Gate and grasp how and why it developed from the shorelines and onto the hills.

Haight-Ashbury: The Capital of The Hippies Back to Top

Haight AshburyHaight-Ashbury is a district named for its intersection of Haight and Ashbury Streets. The Haight-Ashbury district is noted for its central role during the 1960s hippie movement, a post-runner and closely associated offshoot of the Beat Generation. The '60s era and modern American counterculture have been synonymous with San Francisco and the Haight-Ashbury neighborhood ever since. This neighborhood became the center of the San Francisco Renaissance and with it, became the rise of a drug culture and rock-and-roll lifestyle by the mid '60s. College and high-school students began pouring into Haight-Ashbury during the spring break of 1967. During that year, the neighborhood's fame reached its peak as it became a haven for a number of the top psychedelic rock performers and groups of that time. Famous and notable figures include Jefferson Airplane, the Grateful Dead and Janis Joplin, who all lived a short distance from the Haight-Ashbury intersection.

13:00 - Following the San Francisco driving tour, your tour guide will take you to the ferry terminal to go to Alcatraz Island!

13:30 Alcatraz Island: The Legendary Rock Back to Top

Alcatraz IslandThe ferry will take you around the island where you will see amazing views of the Golden Gate Bridge, the Bay Bridge, Treasure Island, Angel Island, Sausalito, and San Francisco. Be sure to listen to the park rangers’ general overview of the prison while on the ride over. You will receive your audio guide and headphones once you walk up the hill of the main prison building. Not only do you hear the audio tour but you will hear convincing background sounds that include real voices of guards and prisoners and clanging of cell doors, which fills your mind with a prisoner’s grim reality. You’ll understand why it was called ‘The Slammer’: because they would slam the prison doors at once. The audio tour for the notorious former federal penitentiary is available in eight languages: English, French, German, Italian, Japanese, Spanish, Dutch, and Mandarin.

This SUV tour is totally private and the price is per person.

Guests Totally Private
1 $518.00
2 $279.00
3 $209.00
4 $189.00
5 $179.00
6 $159.00
7 $149.00

Tour by
Luxury SUV



This VAN tour is totally private and not available for public
or individual reservations. The price is per party and not per person.

Tour Prices: Price per group
1 - 5 Guests $1,169.00
6 - 7 Guests $1,369.00
8 - 10 Guests $1,579.00
11 - 12 Guests $1,749.00
13 - 14 Guests $1,949.00

By Van



Included: Pick-up in San Francisco downtown or Fisherman’ Wharf, all applicable taxes, 4-hour guided tour, award-winning audio self-guided tour of Alcatraz Island including ferry and Alcatraz tickets. In winter, we pick up earlier due to Alcatraz ferry’s schedule.

Not included: Meals, driver’s gratuity, drop off at the hotel is not included as you sail to Alcatraz for a free afternoon self-guided tour of the Island, and then return to your hotel on your own.

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Alcatraz Tour Terms and Conditions

The only online calendar available on our website is extremely hard to manage and update on daily basis. This calendar governs all our tours and available in over 10 different languages which multiplies the number of tour options by 10! When Alcatraz tickets are sold out, we cannot simply block the calendar for these particular date(s) because this will prevent all other clients from booking any of our tours in 10 different languages, this would put us all out of business! Alcatraz represents only 1% of our tours and it’s extremely impossible to block the calendar each time Alcatraz is sold out. For that reason, we have amended these terms and conditions on our website stating clearly unequivocally the following terms regarding Alcatraz tour and tickets:
-All our tours including Alcatraz are subject to availability even if the transaction is approved. We do reserve the right to void or refund your transaction when Alcatraz tickets are sold out, this is totally out of our hands as the only provider of Alcatraz tickets and tours are governed by the U.S. National Park Service.
-We do require 8 business weeks in advance when booking our Alcatraz tour during the peaks season, holidays and week-ends. The peak season refers to the period of April to the end of October.
-We reserve the right to offer you alternative tours when Alcatraz is sold out, if you decline our offer, we simply and fully refund your transaction which takes about 10 business days before your funds are available to you as stated on our terms and conditions page available in all languages.
Common mistake some customers do: When Alcatraz tickets are sold out, customers rush desperately to book directly Alcatraz tour on our website without taking the time to review our terms and conditions in this regard, we are not to blame in this case as we made it extremely clear that we have no control over Alcatraz tickets when they are sold out, for that reason we do require at least 8 business weeks booking in advance!