I. Privacy Policy

 

What is our Privacy Policy? Our privacy policy is a legal agreement between customers and website users and our tour company. It explains what kinds of personal billing information we gather from website visitors, how we use this information, and how we keep it safe.

Our website and reservation department doesn’t collect any personal or billing information from our customers unless they choose to share it with us. Otherwise, this information remains confidential; the billing information is encrypted before it’s even processed on our secure reservation page.

 

 

Introduction: Thank you for visiting our website and privacy policy page. We appreciate and value your interest in our business. Golden Horizon Travel Inc. takes the safety of our guests' personal information very seriously. All of the data and information we collect from clients is meticulously treated, filtered, and encrypted to protect client privacy and secure transactions. We work only with the most reliable and accountable financial institutions, such as US Bank, Citibank, American Express, Visa, MasterCard, Discover, and Authorize.net.

Online transactions are processed through Secure Sockets Layer (SSL) software. This software encrypts the booking and card holder's information onto a secure server. Access to this server is limited to and thoroughly monitored by a select group of highly trained professionals within these financial institutions.

II. Safety and Security Concerns

 

How can I identify a safe and secure website?

 

Secure and Encrypted Transactions: Our daily-tested website is certified hacker safe in compliance with the PCI (Payment Card Industry) and monitored by Trust Wave Hacker Safe. Our Premium SSL (Premium Extended Validation certificate) adds another layer of client assurance. This digital certificate is issued in compliance with the extended validation guidelines defined by the CA/Browser Forum. Our main goal is to tighten the security of the Internet and to secure and encrypt all transactions. We use a certified SSL (Secure Sockets Layer) to guarantee that your transaction and credit card information is encrypted and protected.

https://www.goldenhorizontravel.com/ This https, with a lock icon, indicates that the communication between the reservation page, website pages, and webserver is secure by using an encrypted connection to protect your privacy and bank information.

  • Hacker Safe: Our Web site has been awarded the Trust Wave hacker safe Site Safe seal. This serves as a validation that Golden Horizon Travel's website is daily tested, passes security scans and PCI certifications, and is completely secure for shoppers and users.

  • What is a Secure Sockets Layer (SSL)? It's a web cryptographic protocol that provides secure communication over the Internet between websites and servers. The SSL protocol encrypts segments of network connections beyond the online Transport Layer using asymmetric cryptography for keys (codes), exchanging symmetric encryption, and authenticating these codes to ensure privacy, safety, and integrity.

III. Merchants and Transactions

 

Do we have a Merchant Account and how does it work? Yes, we do have our own merchant bank account which legally collects payments from customers who agree to shop on our secure website. It verifies the accuracy of your credit card information and the availability of your funds and then authorizes your transaction with your approval. Once we obtain the required funds, we transfer them to our merchant account. This process takes about 7 business days, depending on possible merchant, bank, and other third parties (like Authorize.net) processing delays. In the case of a refund, the customer will be expected to compensate us for transaction fees totaling 4% to 10% of the total cost and will be subtracted from the refund. The fee varies depending on the card and the country in which it was issued. If you do not agree with our terms, you can at any time opt-out of this transaction before it is processed. All our prices are posted on our website in US currency. Our prices are per person, tax included unless otherwise noted.

Our Payment Gateway: As an e-commerce certified merchant and website, we provide a complex virtual payment gateway to ensure a secure and encrypted connection between our website and the server. We take every measure to protect your privacy and personal information. Our reliable and reputable payment gateway (www.Authorize.net) connects our reservation page and custom-made shopping cart to our bank merchant account.

 

 

IV. Privacy and the Use of your Personal Information

 

All web users and visitors can visit our website 24/7 without revealing their identity or providing any personal information. Although we may eventually collect usage information, you can rest assured that it will remain anonymous. In addition to protecting customer privacy, we work to better meet users' web navigation and expectations, increasing speed and efficiency. This Privacy Policy will help you to understand how we collect, use, and safeguard the Personal Information you provide when booking tours on our website.

How and why we collect your personal information: On our website, we collect different types of information on our reservation web page.

  • Personal Information: This includes your name, phone number, and email address. Your personal information will help us fulfill your booking needs, confirm your reservation, and issue your tour voucher using your preferred method of communication. Also, your personal information will help us tailor your tour to fit your preferences and schedule.

  • In keeping with our policy of security, a valid credit card and billing address will be required to accept and authorize your transaction. This way, we can guarantee and deliver an exceptional tour.

  • We also collect other kinds of information, such as demographic and geographical information, languages you speak, as well as the tour(s) you are interested in. This enables us to organize your guided tour in your preferred language and according to your interests and expectations. For instance, when we see an email account ending in gmail.it or gmail.es, we may ask if you want your guided tour in Spanish, Italian, or in English. When we see that our customers have kids, we may ask for their ages so we can take safety considerations into account. (Our horseback tour and hot balloon providers adhere to strict age and weight requirements to guarantee children remain in a secure environment).

  • After we collect the information, one of our staff members will reach out to you with an email or tour voucher confirming your tour, the number of persons in your party, and your pick-up time.

How does Golden Horizon Travel use your personal information?

Some of the personal information we collect may be shared with a third party or with one of our service or business partners, hotels, or other business providers, however only when it is used to your benefit and with your permission. For instance, if your tour includes hotel accommodations or other reservations, we can make it easier for you by booking on your behalf. In such cases, we may have to share some of your personal information such as your name, your preferred language, or the ages and number of participants in your party. These pieces of your information allow our business partners and ourselves to accommodate your travel needs as conveniently as possible. From assigning the right horse to choosing the right basket for your hot air balloon ride, we use your personal information to ensure your safety and maximum enjoyment.

Note: We may also use or disclose your personal information under applicable state or federal law to comply with legal processes or similar circumstances when applicable.

V. "Cookies" and How We Use Them

 
  • There are many reasons why a website or a browser might use cookies. One of the purposes, or benefits, of cookies, is to help you navigate quickly and easily to websites via your browsers, especially the websites that you visit the most often. Many popular browsers use cookies, including Internet Explorer, Mozilla Firefox, and Google Chrome. A "Cookies" is a small piece of information stored on your iPad, on your smartphone, or your computer's hard disk by your browser. Web browsers use cookies to tailor users’ web pages based on their preferences and behavior. Most web browsers offer a feature to allow users to turn on or off cookies. Turning off cookies often limits the use of website features.

  • Definition of a "Cookie": There are many kinds of cookies (web cookies, tracking cookies, secure cookies, thirds party cookies) Dynamic websites collect cookies, static ones do not. Because our website is static, it does not typically collect cookies. However, a website like ours may use what we call “web cookies” or “browser's cookies” These are used by browsers for many purposes, such as identification of an internet users' session and preferences, IP address, and shopping cart contents, among others. While many cookies are harmless and cannot carry viruses or malware on the host computer, there is a chance they could be misused by spyware or hackers to track users' behavior or activities. Ensure that your computer is always protected and that your virus protection is up to date. You may also disable or delete such cookies from your browser at any time. Don't shop using suspicious or insecure websites. Ensure that websites you visit are safe as described in the above section "II- Safety and Security Concerns".

  • Secure cookie: A secure cookie is only used when a browser is visiting a server via HTTPS, ensuring that the cookie is always encrypted when transmitting from client to server. This makes the cookie less likely to be exposed to cookie theft via eavesdropping and ensures that the user's (your) personal information is encrypted between your computer (browser) and the destination server. In the case of a website like ours, you can rest assured that a secure cookie will be used to complete your purchase or reservation with maximum safety and security precautions. If you visit our secure reservation page, you will notice that our URL is secure, and the letter "S" is configured within the URL as follows: "HTTPS". https://www.goldenhorizontravel.com/

  • Privacy and third-party cookies To get things straight, we do not use third-party cookies unless we need to verify your transaction and personal information. However, you might want to know what "third-party cookies" are. Third-party cookies are cookies set at your end when browsing and retrieving information (navigation) between the website you are visiting and the destination server. The standards for the use of cookies specify that browsers should protect users' privacy, and do not allow third-party cookies by default. But most browsers, including Mozilla Firefox, Internet Explorer, Safari, Opera, and even Google Chrome do allow third-party cookies by default to speed up navigation.

    As of now, customers can only book through our website, not through a third-party website. We have no intention of changing that policy, but if we do, we will update this privacy policy page accordingly. However, our transactions do travel through our merchant and online gateway Authorize.net. This gateway encrypts your personal information and authorizes transactions by connecting with your bank securely. In other words, this is a secure third-party server. (See section V "Secure Cookies”).

  • Your privacy and the option "Opt-Out":

    If all or some of your personal information has been used by any of our business partners or ourselves for non- business purposes, please notify or simply remove us and any other users from your contact list and social media accounts. You may also choose to set up your browser to restrict the types of cookies you receive and block any suspicious emails. Please note that we use the same browsers as you do, including Google Chrome, Internet Explorer, Firefox, Safari and have no control over their web operations.

VI. Acceptance of Our Privacy Policy

 

By accepting our Privacy Policy, terms, and conditions, you consent to and authorize, Golden Horizon Travel Inc., and all its partners, companies, and financial institutions working in conjunction with Golden Horizon Travel and Tours to share your data and bank information. These institutions may exchange this information with other organizations for fraud protection and risk reduction. This information may include the amount of the transaction, the consumer's name, the credit card number, and expiration date, the checking account number, the billing address, and all other required information which will ensure the security of your transaction.

It's your responsibility to ensure that you provide Golden Horizon Travel, its partners and financial institutions, with the correct, accurate, and required information. This may include your home and cell phone numbers, a valid email address, and your mailing address (which should match your credit card and bank records). Also, please ensure that you provide your Card Verification Value Code (CVC). We may ask you to provide your date of birth as well. We assume no liability or responsibility for missing information or incomplete orders. Our products and services are clearly explained and delivered as advertised on our websites. Therefore, we assume no responsibility for charge disputes or legal expenses incurred in this regard. No refunds will be issued due to misunderstandings of our cancellation policy, terms, and conditions, or if it is determined that the customer is in some way at fault.

VII. Miscellaneous

 

To contact or learn about us, send us a Tour Inquiry and or make a Secure Reservation. We reserve the right to add under this section we call "Miscellaneous" any new rules, policies, articles, or clauses that may or may not apply on the above sections listed on this page, but that may apply to our website, including our terms, conditions, and privacy policy.

About Golden Horizon Travel Inc. We have designed a comprehensive website and a dedicated web page entitled "About Us" where you can read more about our business and the kinds of services and products we provide on our website. You may click here to learn more "About Us".

** NOTES**

  • Please be advised that when transactions are not approved, we don't get any information in this regard and consequently, we will not be in contact to inform you. Please double-check and ensure you get an email from our Merchant account sent to you from: "Authorize.Net Auto-Receipt"

  • If you don't get an email from , please start over with a different credit card and enter the exact billing information related to the credit card. You may also contact us via email to inquire about your transaction if you don't get the merchant receipt. If you do receive the email, there will be no need to contact us.

    • Golden Horizon Travel LLC was founded in 2004 and, as of 2018, has operated under the name Golden Horizon Travel Incorporation, with the same owners, employees, office, and services.

VIII- Changes to Our Privacy Policy

 

Golden Horizon Travel and Tours reserves the right to modify any or any of the provided information, the listed financial institutions, features, business partners, web hosts, our SSL, and the gateway providers at any time without prior notice. Golden Horizon Travel Inc. reserves the right to change our terms and policies, including our Privacy Policy. Thank you for your interest and your faith in our business.

Golden Horizon Travel and its affiliated websites or contractors reserve the right to change any of these terms and conditions under which this website operates. We reserve the right to change our web content and update our terms and privacy policy at our discretion without prior notice.

We will do our very best to meet and hopefully exceed your expectations. We are grateful for your business and appreciate your time. You can now shop with confidence using our online secure reservation form and shopping cart.

IX. Our Terms, Refund, and Cancellation Policy are as follows

 

Term & Refund Policy

  • 91% of the total cost of services will be refunded to your credit card if you cancel your trip at least 15 business days before the scheduled tour (or the date of the tour or service). The remaining 9% covers the required transaction fees; that's 4.5 % per each transaction ((booking is one transaction and refunding is another (exempting weekends and holidays)).

  • 50% of the total amount will be refunded if the tour is canceled at least 7 business days before the scheduled tour date or service(exempting weekends and holidays).

  • 15% of the total amount will be refunded if the tour is canceled at least 5 business days before the scheduled date (exempting weekends and holidays).

  • 0% of the total amount will be refunded if the tour is canceled 4 business days or fewer before the day of the scheduled tour or service. This includes no-shows (exempting weekends and holidays).

  • Customers indisputably agree to the use of all photos and videos taken by our staff during the tour.

  • Golden Horizon Travel reserves the right to hire independent tour guides, drivers, subcontractors, and contractors to facilitate our tours, shuttle services, and travel packages.

  • No substitution or refunds for any unused part of the tour(s) will be issued. All sales are final.

  • No refunds will be issued for no-shows or unused portion of the tour.

  • It may take up to two weeks for refunds and voided transactions paid by credit or debit via Paypal to appear in your account.

  • We reserve the right to refuse service to any persons or businesses who refuse to comply with our safety instructions, adhere to our tour itinerary, or who may pose a threat to our customers, or our tour guide-drivers.

  • All photos or videos taken of our customers in the duration of the tour, trip, or transfer, may be used for our purposes.

Cancellation due to unforeseen weather conditions and circumstances: In the case of circumstances, such as fires, landslides, road closures, vehicle breakdowns, or emergency medical situations, we reserve the right to offer you alternative tour destinations to compensate for the outstanding balance.

Declined Transactions: Please note that when transactions are declined, we do not receive any information in this regard. As a result, you should not expect your reservation to be in place unless you receive a written confirmation. If you do not receive a confirmation, please contact us as soon as possible. However, you should not expect us to honor your tour if you haven't received an email confirmation and tour voucher. If your booking was declined by your bank, it may be due to an inconsistency between your bank information and the bank information you provided on our website. Transactions may be declined due to insufficient funds as well. Note that your tour(s) will not be confirmed until your new transaction is approved by your bank. We apologize for any inconvenience, but we feel the measures are ultimately in your best interest.

Authentic reviews from Trip Advisor

  • Lake Tahoe & Yosemite tour experience

    What an amazing trip around Lake Tahoe after a 3-day custom adventure of Yosemite national park sights and attractions - a wonderful destination.

    Chris G., Dallas, Texas

  • Lake Tahoe is stunning & spectacular!!

    Even if you’re not a fan of outdoors activities, Tahoe worth the long drive from San Francisco. This is a must-see destination with remarkable attractions.

    Martha Frierrs, Alabama

  • Tahoe & Yosemite; must-see destinations in California

    Tahoe is a must-see place & Yosemite is the crown jewel of California, they offer amazing outdoor activities for families with kids

    Jimmy & family, Belize

  • A 5-star Yosemite & Tahoe experience

    Our 3-day private tour package to Lake Tahoe wonders, Gold Country & Yosemite National Park top attractions was excellent, exciting & memorable!

    Nicky & Bannysh. Kolkata (Calcutta), India

  • Tahoe is a bucket-list vacation destination

    The Lake is pristine, wonderful, so clean, the air is so fresh & pure with magnificent surroundings, what an awesome paradise on earth?

    Lucia & Rogelio Mérida, Mexico

  • Our Incredible experience in Lake Tahoe and Reno

    Our adventure to Lake Tahoe and Reno from San Francisco was amazing and unforgettable thanks to Golden Horizon Travel attentive staff, and tour guide.

    Gabriela & Oscar Reyes, Lima, Peru

  • Dream vacation to Tahoe, Yosemite & Mammoth Lakes

    My wife and I want you to know how much we enjoyed our time in Tahoe & Yosemite, we loved travelling with your company

    Bob and Faith, Australia

  • A memorable Tahoe -Yosemite combo tour experience

    Trust their tour reviews on trip advisor 100%, they earned our satisfaction, they have a great customer service and amazing tour guides.

    Naina Kwok- Jakarta, Indonesia

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